Privacy Policy

OSRAM respects the privacy of project teams, distributors, contractors, designers, and facility personnel who use this website or submit inquiry forms. This policy explains the types of information collected and how that information is used to respond to lighting specification requests.

Information We Collect

We may collect contact details, company information, country, product interest, project notes, and any files or messages you choose to provide. Technical information such as browser type, approximate location, and page interactions may also be used to improve website performance and content relevance.

How Information Is Used

Submitted information is used to answer inquiries, prepare product guidance, route requests to suitable support contacts, and improve future service. Project details may be reviewed by technical, sales, or distribution partners when that routing is necessary to answer the request.

Retention and Choices

Information is retained only as long as needed for business, compliance, and support purposes. You may request correction or removal of your contact information by contacting the specification desk. Some records may be retained where required for legal, security, or transaction reasons.

Sharing and Security

OSRAM does not sell inquiry information. Information may be shared with authorized personnel, distributors, service providers, or regional support contacts when that sharing is necessary to respond to a technical or commercial request. Reasonable administrative and technical safeguards are used to protect inquiry records, although no online transmission can be guaranteed to be completely secure.

Project Files

If you send drawings, schedules, photographs, or component labels, those files are used only to understand the request and prepare a relevant answer. Please avoid submitting confidential owner information, personal data unrelated to the project, or documents you are not authorized to share. When a file is no longer needed for support or recordkeeping, it may be deleted according to normal retention practices.